Terms and Privacy

1. Who we are

RealHealth.Expert is operated by Monster Deals Ltd, a company registered in England and Wales under company number 09831700. Registered office address available on request.

The site is led by Omar, a UK-registered pharmacist (MPharm). It offers educational holistic health content, free tools to help you spot where to focus, and a paid one-to-one programme for personalised guidance.

2. What we provide

Our services fall into three categories:

• Free tools. The Holistic Health Assessment, the Symptom Checker, and any other tools we publish at no cost. These are educational and route you toward areas worth investigating, not toward diagnoses.
• Paid digital products. The Toxic Load Audit (£12), the Personal Fatigue Report (£19), and the 14-Day Gut Reset Companion (£29), plus any similar reports we may add. These are pharmacist-designed audits and reports that surface harm-reduction starting points.
• The 90-Day Personal Programme. A single, by-application programme of one-to-one work with Omar over 90 days, by video or in-person where arranged. Details and how to apply are available through our contact form.

3. What we do not provide

To be unambiguous:

• We do not diagnose medical conditions.
• We do not prescribe medication.
• We do not replace your GP, NHS care, or any specialist you currently see.
• We do not promise specific health outcomes. Everyone is different and results vary.

If you have a medical concern, contact your GP, NHS 111, or 999 as appropriate. Our content and the programme work alongside your existing healthcare, not instead of it.

4. What we ask of you

When you use our tools or services, you confirm that:

• You are aged 18 or over, or have parental consent if under 18.
• You understand the content is educational and not medical advice.
• You will not stop or change any prescribed medication based on anything we publish or recommend. Any medication changes are between you and your prescribing clinician.
• You will tell your pharmacist or GP about any new supplement or significant lifestyle change before starting it, particularly if you take medications or have an existing condition.
• You will give us accurate information when you apply for the programme or complete an intake form. Personalised guidance depends on accurate context.

5. Refund policy

We aim for refunds to be fair to both sides. Used services and delivered work are not refundable. Unused services, and digital products you have not had value from, are.

Toxic Load Audit and other paid digital reports

7-day no-questions refund window from the date of purchase. If the report has not served you, ask for a refund within 7 days and we will process it without quibble.

The 90-Day Personal Programme

The programme is offered by application. You pay only after you have applied and been offered a place, so you commit knowing exactly what is involved.

• Before the programme starts: you have 14 days from payment to cancel for a full refund, as long as the programme has not yet begun (no sessions held and no personalised preparation carried out). This reflects your statutory cooling-off period for distance contracts under the Consumer Contracts Regulations 2013.
• If you ask to begin within those 14 days: you can, but starting uses up the cooling-off right as the work is delivered. If you then cancel inside the period, we refund what you paid, less a fair charge for the sessions held and the preparation already done.
• After the programme has started, or after the 14 days, whichever comes first: because this is substantial one-to-one work delivered across 90 days, it is not refundable on a change of mind. If a serious reason means you cannot continue, contact us and we will discuss pausing or a fair, pro-rata arrangement in good faith.
• Your statutory rights are unaffected. If there is a genuine failing in the professional standard of the service, your rights under the Consumer Rights Act 2015 apply and we will put it right or refund as the law requires.

Where a payment plan has been agreed, the instalments remain payable for the programme you committed to; the cancellation terms above apply to the programme as a whole, not to individual instalments.

How to request a refund

Reach us via the contact form with your order details. We respond within 3 working days. Approved refunds are processed within 7 working days to the original payment method.

6. The programme: what to expect

The 90-Day Personal Programme runs as a series of one-to-one sessions over 90 days, by video or in-person where arranged. Each session includes time spent reviewing your intake and progress, preparing recommendations specific to your situation, and the live conversation itself. The preparation is part of the deliverable.

We do not record video sessions. If you wish to record your own session for personal reference, please tell us in advance. You may not share recordings publicly.

Where appropriate, and with your written consent, we will collaborate with your existing healthcare providers (GP, specialist, NHS team). We do not contact them without your consent.

7. Email subscriptions and communication

When you sign up to any of our tools or our newsletter, we add you to our email list through EmailOctopus on a double opt-in basis. You must confirm your subscription via the email we send before we add you to our active list. This complies with UK PECR (Privacy and Electronic Communications Regulations).

You can unsubscribe at any time using the link in any email we send. Unsubscribing removes you from our marketing emails. It does not affect transactional emails relating to bookings or refunds, which we still need to send to deliver the service you paid for.

8. Data and privacy

We handle your data under UK GDPR. The short version: we collect what we need to deliver the service, we keep it only as long as we need to, we do not sell it, and we honour your data subject rights (access, correction, deletion, portability).

For programme clients, your intake answers are stored securely and used only to prepare for and follow up on your programme sessions. You can request deletion at any time via the contact form.

Third-party services we use to deliver the site: EmailOctopus (email marketing), Stripe (payments), our hosting provider, and the tools and analytics necessary to run the site. Each has its own privacy framework and we only share with them what is needed.

The full detail, including lawful basis, retention, and your rights, is set out in our Privacy Policy below.

9. Concerns and complaints

If something went wrong, tell us. Use the contact form with "concern" or "complaint" in your message. We acknowledge within 3 working days and aim to resolve within 14.

If your concern relates to a refund or service issue, see Section 5 above. For data and privacy concerns, see Section 8.

10. Limitations of liability

Nothing in these terms limits our liability where it cannot lawfully be limited. This includes your statutory rights under the Consumer Rights Act 2015 and similar legislation. To the extent permitted by law, our liability for any one claim arising from the free educational content is limited to the value of any payment you made to us in the preceding 12 months. For paid services, our liability is limited to the value of the service in question.

The free content on this site is provided "as is". We make reasonable efforts to keep it accurate and current but cannot guarantee that every piece of information will apply to every reader.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to subscribers via email at least 14 days before they take effect, so you have time to review and unsubscribe or cancel if you prefer. The effective date at the top of this page shows when the current version came into effect.

12. Jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

The best way to reach us for any matter relating to these terms, your account, a refund, a complaint, or a privacy request is the contact form on our homepage.

Operating company: Monster Deals Ltd, company number 09831700, registered in England and Wales. Registered office address available on request.

Who controls your data

The data controller is Monster Deals Ltd, the company named in section 1 above, trading as RealHealth.Expert. We decide what data is collected and how it is used. The best way to reach us about anything in this policy is the contact form.

What we collect

• Your name and email when you join our newsletter or ask a tool to email you a copy of your results.
• Messages you send us through the contact form, including anything you choose to tell us in them.
• Programme intake details when you apply for or prepare for the programme, which can include health information you share so we can prepare properly.
• Answers you give our tools, such as the Holistic Health Assessment or the Symptom Checker. Most tools run entirely in your browser, so these answers stay on your device unless you choose to email yourself a copy or join our list.
• Payment confirmation when you buy a paid product or service. Payments are handled by Stripe, so we do not see or store your full card details.
• Basic technical and usage data that any website receives, such as your browser type and the pages you visit, used to keep the site working and to understand how it is used.

Health information

Some of what you share, for example in the assessment, the symptom tools, or a programme intake, is health information. UK GDPR treats this as special category data and protects it more strictly. We only collect it when you choose to provide it, we use it only to give you the educational output or the programme you asked for, and our lawful basis for handling it is your explicit consent. You can withdraw that consent at any time, after which we stop using it and delete it on request.

Why we use it, and our lawful basis

We use your data to deliver what you came for: to send the email summary or newsletter you signed up to, to answer your message, to prepare and follow up on the programme, and to take payment for a paid service. Our lawful bases under UK GDPR are:

• Consent, for marketing emails and for handling any health information you share. You can withdraw it at any time.
• Performance of a contract, when you buy a product or join the programme, so we can deliver it.
• Legitimate interests, for keeping the site secure and working, and for a basic, privacy-respecting understanding of how it is used.
• Legal obligation, for records we are required by law to keep, such as payment records for tax.

Marketing emails

We add you to our email list through EmailOctopus on a double opt-in basis, which means you confirm your subscription before we send you anything. You can unsubscribe from any email, at any time. This is set out in more detail in section 7 of the Terms above.

Who we share it with

We do not sell your data. We share only what is needed with the services that help us run the site:

• EmailOctopus, for our newsletter and tool email summaries.
• Stripe, for taking payments.
• Our website host, which stores the site and its data.

Each is bound by its own data protection terms and receives only what it needs to do its job. We may also disclose data where the law requires it.

Where your data is processed

Some of these providers may store or process data outside the UK. Where they do, they are required to protect it to a standard equivalent to UK law, for example through approved data transfer safeguards.

How long we keep it

We keep data only as long as we need it. Newsletter data is kept until you unsubscribe or ask us to delete it. Programme and intake records are kept for as long as we need them to provide your care and aftercare and to meet our professional and legal obligations, then deleted. Payment records are kept for as long as UK tax law requires, currently six years.

Cookies and browser storage

We use a small amount of storage in your browser to make the site work, for example to remember that you have subscribed or purchased, and to keep your answers in a tool on your own device. We do not use this to track you across other websites. Your tool answers stay in your browser unless you choose to send them to us.

Children

Our tools and services are intended for adults aged 18 and over, or for under-18s with a parent or guardian's involvement, as set out in section 4 of the Terms. We do not knowingly collect personal data from children under 13.

Your rights

Under UK GDPR you have the right to ask us to:

• show you the data we hold about you,
• correct it if it is wrong,
• delete it,
• limit or stop how we use it,
• give you a copy to take elsewhere,
• and withdraw consent at any time.

To make any of these requests, use the contact form. We will respond within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows when the current version came into effect, and we will tell subscribers about material changes by email before they take effect.